Frequently asked questions

How long does account approval take?
Typically within 1 business day of email verification.

How long do deposits take to credit?
Deposits are manually reviewed, usually within a few hours during business hours.

How do withdrawals work?
Request a withdrawal, enter the code emailed to you, and our finance team reviews and pays it to your wallet on file. Funds are held from your balance while the request is open.

Can I lose money?
Yes. All investment products carry risk, including possible loss of principal. Read each product’s risk disclosure before subscribing.